Refund Policy

SECTION 1 - RETURNS AND REFUNDS 

Our Commitment to Comply with The Australian Consumer Law Consumer Rights & Guarantees.

Upon your purchase, you acknowledge and accept the terms outlined below. For inquiries or concerns regarding returns, kindly utilise our Contact form on the ‘Contact Us’ page for prompt assistance.

14 DAY MONEY BACK GUARANTEE 

Our money-back guarantee extends for 14 days, providing you with a "Risk-Free - Money Back Guarantee." Within this timeframe, you are entitled to a full refund if you change your mind upon receiving your item.

For cases beyond 14 days where you request a refund due to a broken or faulty product, we kindly request that you substantiate the damage and provide an explanation for the delay. Please note that Australian Consumer Law places no time limit on refunds for items arriving in a defective condition.

REFUND INELIGIBILITY (AFTER 14 DAYS) 

Refunds are not applicable if 14 days have passed and:

  • You've had a change of heart.
  • The order was placed in error.
  • You've found the same product at a lower price elsewhere.
  • The product has been misused in a manner contrary to our guidance.
  • You no longer have a use for the item.
  • You were aware of the product's faults prior to purchase.

We emphasise the importance of handling our delicate products with care. Damage caused by substances or liquids beyond the initial 14-day period is not eligible for return.

RETURNING YOUR ITEM

If required, kindly initiate the return process by contacting us through the Contact page and provide your order number. We recommend using our website's contact form for expeditious responses.

In the event that we request a return, you will be provided with a return address. For eligible cases, we will cover the return shipping costs, and reimbursement will be processed upon receipt of a valid postal receipt.

REFUND PROCESSING

Once your refund has been processed, the refunded amount will be automatically credited to your original payment method within 5-10 business days, excluding public holidays and weekends.

SECTION 2 - LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received your refund, please first review your bank account. Subsequently, contact your bank, recognising that it may take some time for the refund to appear. Should issues persist, kindly reach out to us via the contact form. While refunds typically take up to 5 business days, longer durations may apply for some customers. Maintaining communication through the contact form ensures efficient resolution.

SECTION 3 - SHIPPING

We assume responsibility for covering return shipping costs in cases of faulty products within the initial 14-day period. If the customer opts for a refund due to a change of mind within the initial 14-day period, the customer will wear the cost of the return shipping, but receive a refund for the price of the returned product. For situations falling outside the parameters of this refund policy, we will exercise discretion in accordance with Australian Consumer Law.

ENDING NOTES

For any additional queries, please revisit this policy for enhanced clarity. Should further assistance be required, do not hesitate to contact us via the Contact page. Please be aware that contacting us through social media channels may result in delayed responses. We are committed to amicably resolving all matters and seek your prompt communication to achieve this.


For additional information regarding postage times, we invite you to explore our "Shipping Information" page, accessible through the header and footer of our website. We sincerely appreciate your business.